Privacy Policy
Last updated: November 8, 2026
Who we are
Santa Visit Video is run by an independent developer. In this policy, "we" and "us" mean Santa Visit Video. You can reach us at support@santavisitvideo.com.
Santa Visit Video makes personalized Santa videos from a photo of your home. This policy explains what information we collect, why, who we share it with, and when we delete it.
Our service is for adults
Santa Visit Video is for parents and guardians who are 18 or older. We never ask for photos of children. The only information about your children we receive is the first names you type in, which we use to make your video and delete on the schedule below.
What we collect
Account information. Your email address, and a secure (hashed) version of your password if you sign up with email. If you sign in with Google, we receive your email address, name, and profile picture from Google.
Verification codes. One-time codes we email you to confirm your address or reset your password. Each code stops working once it is used or expires.
Your photo. The photo of your room or front door that you upload, including doorbell camera screenshots.
Names and gift. The first names (up to two) and the optional gift you enter, and the full script Santa will say.
Videos. The night-vision first frame and the finished video made from your photo.
Orders and credits. The camera you chose, order status and times, credit purchases and use, payment IDs, and the amount you paid.
Payment details. Card and payment details are entered on the checkout page run by Stripe and Link. We never see or store your full card number.
Messages to us. What you send through the contact form or by email.
Technical and usage data. IP address, browser, and request logs kept by our hosting provider for security and troubleshooting, and page visits and events (such as "photo uploaded" or "video downloaded") counted by our analytics tool.
Cookies. Only the cookies needed to keep you signed in. See our Cookie Policy.
How we use it
- To check your photo and text, and to make and deliver your video
- To run your account, store your credits, and show your videos under My Videos
- To send emails about your account and orders (we don't send marketing emails)
- To answer your messages, fix problems with videos, handle refunds, and deal with payment disputes
- To keep the service secure and fix problems
- To understand how the site is used, in aggregate
Who we share it with
We share information only with the services we need to run Santa Visit Video. We don't sell your personal information, and we don't share it for targeted advertising.
| Service | What they receive | Why |
|---|---|---|
| Our AI video provider (Kie.ai) and the AI model providers it uses | Your photo, the script with names and wish, and the first frame and video it creates | To make your video |
| Content checking services (including OpenAI's moderation service) | Your photo, names, and wish | To block people in photos and inappropriate content |
| Stripe and Link | Your email, payment details, and billing country | To process payments, taxes, refunds, and disputes |
| Your sign-in, if you choose Google | To sign you in | |
| Resend | Your email address and the emails we send you | To deliver emails |
| Cloudflare | All site data, as our hosting and storage provider | To run the website and store files |
| Plausible | Page visits and events | Privacy-friendly analytics |
Our AI video provider's terms allow it to use the content it processes to operate and improve its services. We can't control how the AI model providers it uses handle that content.
How long we keep it
| Information | When it's deleted |
|---|---|
| Photos in drafts you don't pay for | 24 hours after upload |
| Photos that don't pass our check (for example, with a person in them) | Right after they're turned away |
| Photos and first frames from paid orders | Within 24 hours after the order finishes (video ready, or final failure) |
| Finished videos | 14 days after they're ready. After that, your video page stops working |
| Names, wish, and script | Together with the video, at 14 days |
| Account information, and any videos still saved | When you delete your account |
| Order and credit records (without photos, names, or wish) | Kept after the video is deleted, and after account deletion, for accounting, refunds, and payment disputes |
| Contact messages | 12 months |
Copies held by our AI video provider. Our provider deletes uploaded files after 24 hours and the images and videos it creates after 14 days. It keeps text logs — which include the script with names and wish — for 2 months. It has no way for us to delete these copies earlier, but we can send a deletion request on your behalf: email us.
Your choices and rights
- Delete your account any time in Settings. This also deletes all your videos. Remaining credits are lost when you delete your account, so request a refund for unused credits first (see our Refund Policy).
- Ask for a copy, a correction, or deletion of your information by emailing support@santavisitvideo.com.
- If you're in the EU or UK, you also have the right to object to or restrict how we use your information, to receive it in a portable format, and to complain to your local data protection authority. We use your information to provide the service you asked for (performing our contract with you), to meet legal obligations such as tax records, and for our legitimate interests in keeping the service secure and improving it.
Where your information is stored
Our providers store and process information in the United States and other countries. When you use Santa Visit Video from another country, your information is transferred to those countries.
Changes to this policy
If we change this policy, we'll post the new version here and update the date at the top.
Contact
Questions about privacy: support@santavisitvideo.com