Terms of Service
Last updated: November 8, 2026
These terms are an agreement between you and Santa Visit Video, run by an independent developer ("we," "us"). Contact: support@santavisitvideo.com. By creating an account or buying credits, you agree to these terms, our Privacy Policy, and our Refund Policy.
1. Who can use Santa Visit Video
You must be at least 18 and a parent or guardian to create an account or make a purchase.
2. What we make
Santa Visit Video creates a short, personalized video from a photo you upload and a script you approve. The video is generated with AI. It is not a real recording, and we never connect to any camera.
Because each video is generated, results vary. Room details may look different from your photo, and names may not sound exactly as you expect. That's why you approve Santa's words before you pay. Sample videos on our site are examples; your video will look different.
3. What you upload
When you upload a photo and enter names and a wish, you confirm that:
- the photo shows your own home, or a home you have permission to use;
- there are no people in the photo;
- you enter first names only, and nothing offensive, hateful, sexual, violent, or illegal.
You let us and our service providers process your photo, names, and wish to make and deliver your video. We may refuse a photo or text that doesn't meet these rules.
4. Things you can't do
- Upload photos of someone else's home without permission
- Try to make a video that includes a real person
- Use the service to create offensive or harmful content
- Present a video as a real security recording to mislead people — for example, as news
- Resell videos or use them for advertising or other commercial purposes
5. Sharing your video
Your video is for personal, non-commercial use by you and your family. You're welcome to share it on your own social media accounts. Some platforms, including TikTok and YouTube, ask you to label realistic AI-generated content — please follow their rules when you post.
We won't use your video in our own marketing without asking for your permission first.
6. Credits
- One video uses 50 credits.
- Credits don't expire.
- Credits can't be transferred to another account or exchanged for cash, except for refunds under our Refund Policy.
- Credits we add to your account as a courtesy can be used to make videos but can't be refunded.
- One account can have up to 2 videos being made at the same time.
- If a payment is refunded or disputed — including refunds made by Link or your bank — we remove the matching credits. If your balance goes below zero, you can't make new videos until it's back above zero.
7. Delivery
Your video starts after you pay or use your credits. We'll email you when it's ready. Your video is available for 14 days after it's ready, then it's deleted — please download it to keep it. We don't promise that a video will be ready within a set time, or before a particular date.
8. If a video fails
If a video fails, we try again automatically once. If it still fails, or if it isn't ready within 2 hours of starting, we return the credits to your account.
9. Payments
Payments are processed by Link (part of Stripe), which acts as the reseller (merchant of record) for your purchase. Prices include tax. Prices are shown in US dollars, and you may be charged in your local currency at checkout. Your statement will show "LINK.COM*" followed by a short description.
10. Disclaimers and limits
We provide Santa Visit Video "as is." We try to keep it working well, but we don't promise it will always be available or error-free, or that every video will match what you imagined.
To the extent the law allows, we aren't liable for indirect or consequential losses, and our total liability for any claim is limited to the amount you paid us for the credits involved.
Nothing in these terms limits rights you have under consumer protection laws that can't be waived.
11. Ending your account
You can delete your account at any time in Settings. Deleting your account also deletes all your videos. Remaining credits are lost, so request a refund for unused credits first. We may suspend or close accounts that break these terms.
12. Trademarks
Ring, Nest, Blink, and other camera brands mentioned on our site are trademarks of their owners. Santa Visit Video isn't affiliated with, endorsed by, or connected to any of them.
13. Changes to these terms
We may update these terms. We'll post the new version here and update the date at the top. Using Santa Visit Video after a change means you accept the new terms.